Useful Information

Deliveries

Free shipping over 300 €.

To know when your order is likely to be delivered, please view the Delivery and Returns page. We dispatch all orders placed before 11am the same working day. During our sale periods it can get very busy and orders may take a little longer to be dispatched but we will let you know of any delays as soon as possible.

If there’s something you want to know about your order, please get in touch with our customer services team on sales@violantenessi.com

 

Returns And Exchanges

For more details on how to return or exchange an order, click on Delivery and Returns at the bottom of the page.

 

Password Problems

If you’ve forgotten your password, click on the forgotten password link on the Account page. We’ll send you a temporary password to your email address. This will give you access to your account where you can then enter a new password.

We can’t access your password on your behalf as the database is encrypted for your security.

 

Washing Garments

We use the finest fabrics to make our clothes. All our clothes have washing and care recommendations. Most require dry cleaning or a machine wash at 40° degrees. Once you’ve washed your garment, reshape it while it’s damp by holding the side seams together and shaking the garment, then drying it flat.

 

PAYMENT

 

Currencies you can pay in

Our website does automatically select the currency that matches your delivery location.

For deliveries to the UK, we will bill you in Pounds Sterling (£), to the European Union we will bill you in Euros (€) and to the US and Asia we will bill you in dollars ($).

Standard rate VAT is included in all orders to the UK, Europe, US and Asia.

Where applicable, you will be responsible for any local country import duty.

 

Credit/Debit Cards We Accept

We accept Visa, Mastercard and American Express cards.

 

Data Security When You Pay

When you pay online, you can be confident you are in a secure environment. All our card transactions are handled through Stripe, which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Cardholder data is stored by Stripe using one of the most advanced encryption methods available. Stripe uses multiple encryption keys which are stored on different physical servers. A data thief would not be able to make use of information stolen from a database without also having the key. The data store where cardholder data is kept cannot be connected to via the internet.

All communication between Stripe and us is conducted in a secure fashion using SSL.

 

If You Suspect Fraud

Given our high levels of security, it’s very unlikely fraudulent use of your card will take place on our website. But if a fraudulent transaction does take place, first contact your credit or debit card company so they can protect your card and reimburse you. Then let us know at sales@violantenessi.com and we will work with your card company to minimise any further inconvenience to you.